Digital assistants, also known as Virtual Assistants or Chatbots, are AI-powered software applications that can engage in conversations and perform tasks on behalf of users. They leverage Natural Language Processing and Machine Learning to understand user queries, provide information, and execute specific actions. Digital Assistants enhance customer experiences and streamline operations by providing personalised and prompt assistance.
Automation involves the use of technology, including AI, to perform tasks and processes with minimal human intervention. By automating repetitive or time-consuming tasks, businesses…